Introduction

This Privacy Policy describes how SkillBriz Academy and its affiliates (collectively,  “we”, “our”, “us”) collect, use, share, protect, or otherwise process your information/personal data through our website skillbrizacademy.com and related mobile application(s) (together, the “Platform”).

You may browse certain sections of the Platform without registering. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India, subject to Section Data Storage & Transfers.

By visiting the Platform, providing information, or availing any product/service, you agree to be bound by this Privacy Policy, the Terms of Use, and applicable product/service terms, and to be governed by the laws of India, including data protection and privacy laws, as applicable. If you do not agree, please do not access or use the Platform.

Scope

This Policy applies to personal data processed by us in connection with your use of the Platform, our products, services, marketing, and customer support interactions (online and offline). This Policy does not apply to third‑party websites, services, or applications that we do not control.

Information We Collect

Depending on your use of the Platform, we may collect:

• • Identity & Contact Data: name, date of birth, address, email, telephone/mobile number, and similar identifiers.
  • Account Data: login credentials, preferences, communications, support tickets, feedback.
  • Transaction Data: orders, payments, refunds, shipping details, and related records.
  • Payment Data (Sensitive Personal Data as per applicable law): bank account details, card details, UPI identifiers, other payment instrument information; collected and processed with your consent and/or as permitted by law.
  • Biometric/Facial or Device‑based Authentication Data (if you opt‑in): used only to enable selected features you choose to activate on compatible devices, per applicable law.
  • Usage & Technical Data: IP address, device identifiers, browser type, OS, app version, pages viewed, time spent, crash logs, and analytics events.
  • Marketing & Communications Data: your preferences for receiving communications from us and our partners.

• Any other information you voluntarily provide (e.g., documents for KYC/identity/address proof), in accordance with law.

You can choose not to provide certain information; however, this may limit your ability to use particular features or services.

How We Collect Data

• Directly from you: when you register, place an order, make a payment, contact support, or otherwise interact with us.
• Automatically: via cookies, pixels, SDKs, and similar technologies when you use the Platform.
• From third parties: such as payment processors, logistics partners, marketing/advertising networks, analytics providers, identity verification/KYC vendors, or business partners you interact with. When third parties collect data directly from you, their privacy policies apply.

Security tip: We will never ask for your card PIN, OTP, or net‑banking password. If you receive such a request, do not share the information and report it to law enforcement.

How We Use Data

We use personal data to:

• Provide and operate the Platform, process orders, payments, deliveries/returns, and customer support.
• Enhance user experience; troubleshoot issues; detect, prevent, and address fraud or abuse; and ensure platform security.
• Send transactional communications and, where permitted, marketing/ promotional messages (with opt‑out choices).
• Conduct analytics, research, and surveys to improve products/services.
• Comply with legal obligations and enforce our Terms and policies.
• Any other purpose disclosed at the time of collection or with your consent, as applicable.

Cookies & Tracking Technologies

We use cookies, pixels, SDKs, and similar technologies to enable core functionality, understand usage, and personalize content/ads where applicable. You can manage preferences via your browser/app settings or our cookie banner (if implemented). Disabling cookies may affect certain features.

How We Share Data

We may share personal data with:

• Service Providers & Partners: sellers, logistics/courier partners, payment processors, prepaid instrument issuers, reward program providers, IT/hosting, customer support, analytics, marketing, and other vendors who process data on our behalf under appropriate safeguards.
• Law Enforcement & Authorities: as required by law, subpoena, court order, or to protect rights, property, or safety (ours, users’, or the public).
• Business Transfers: in connection with a merger, acquisition, reorganization, or sale of assets, subject to confidentiality.

Payments

We use third‑party payment gateways/providers to process payments. Your payment data is handled in accordance with their policies and applicable laws/regulations. Where relevant, tokenization and PCI‑DSS compliant practices may apply. We do not store full card details on our servers.

Data Security

We implement reasonable security practices and procedures to protect personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to safeguard information, no method of transmission or storage is fully secure. By using the Platform, you accept the inherent risks of internet transmission. You are responsible for protecting your account credentials.

Data Retention & Deletion

We retain personal data for no longer than necessary for the purposes for which it was collected, or as required by applicable laws. You can request account deletion via your profile/settings or by writing to us (see Contact). Deletion may be delayed or declined where there are pending obligations (e.g., open orders, disputes, fraud prevention). We may retain certain data in anonymized form for analytics and research.

Your Rights & Choices

Subject to applicable laws, you may have the right to:

• Access, review, and update your personal data using account features or by contacting us.
• Request correction of inaccurate or incomplete data.
• Request deletion of your account/data, subject to legal/contractual limits.
• Opt‑out of marketing communications by using the unsubscribe link or contacting us.
• Manage cookies and tracking preferences as per Section Cookies & Tracking.

Consent & Withdrawal

By providing personal data on the Platform or partner platforms, you consent to processing as described in this Policy. Where you provide data of another person, you represent that you have the authority to do so. You may withdraw consent by writing to the Grievance Officer with the subject line “Withdrawal of consent for processing personal data”. We may verify requests before acting on them. Withdrawal is not retrospective and may impact service availability.

Children’s Privacy

The Platform is not intended for use by children under the age specified by applicable law. We do not knowingly collect personal data from children without appropriate consent/authorization. If you believe a child has provided personal data, please contact us for deletion.

Data Storage & Transfers

Personal data is primarily stored and processed in India. If we engage providers or partners located in other jurisdictions, we will take appropriate measures consistent with applicable laws to protect personal data when it is processed outside India.

Third‑Party Links

The Platform may contain links to third‑party websites, apps, or services. We are not responsible for their privacy practices or content. Please review their policies before providing any information.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If required by law, we will notify you of significant changes in an appropriate manner. Please review this page periodically for updates.

Contact & Grievance Officer

• Company: SKILLBRIZ ACADEMY PRIVATE LIMITED
• Registered Address: 65, Lane No. 11, Vijay Park Extention, Ballupur, Dehradun, Dehradun, Uttarakhand, India, 248001
• Email: info@skillbrizacademy.com
• Phone: +91 7479969707
• CIN (if applicable): U85499UT2025PTC019590
• Office Hours: 10 AM – 7 PM

For faster resolution, include your registered email/phone and a description of the issue.

Legal Basis & Compliance (India)

Processing of personal data is carried out in accordance with applicable Indian laws, including the Information Technology Act, 2000 and associated rules, and other applicable data protection/privacy laws and regulations as notified from time to time. Where consent is required, we will obtain it; where other grounds are permitted under law, we may rely on those grounds to process data.